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RETURNS AND EXCHANGE POLICY
General Information:
At Tipsa Racing Shop, we care very much about your experience and satisfaction. While we make every effort to provide you with the right product, we understand that certain circumstances may require returns, or exchanges. If you need to return or exchange an item based on the guidelines below, we will gladly make it happen.
General Information:
Before Dispatching, a product is always well monitored and cross checked as your satisfaction is important for us. Having worldwide customers the need of perfection in results is a key factor. But in case of Return and Exchange , certain aspects need to be taken care of.
Requisites For Returnable Articles
- The jacket must be returned in the original packing.
- The condition of the jacket should be as good as new with tags attached.
- There is a 30 days money back or exchange guarantee.
- Custom designed or custom sized jackets or other product is not eligible for return unless Quality or not shown as picture.
Requisites For Non-Returnable Articles
- Custom made items and special orders are not returnable or exchangeable. These items are specially made for you and cannot be returned however alterations can be made to them after paying very nominal charges usually varying between $15 to $40, depending on the alteration required.
- We process all orders strictly to buyers selected size and colors. We will not be able to provide refund or exchange in this particular case. Size charts are available with detailed information for measuring your size on our website. If you have any question regarding size, please send us an email at “info@tipsaracing.com“.
- Worn or altered items can not be returned . Jackets should be inspected upon receipt. Please contact us prior to returning/exchanging an item.
- No refund/ return will be issued to the customer ordering more than one products at a single time. This is to ideally restrict the practice of generation of a resale value and return the product in case there is no sale. This is also to discourage the practice of ordering different products for trial and selecting only one.
Cancellation of Order:
Any request for order cancellation will be issued as per the clauses mentioned below:
- Confirm cancellation within 24 hours of order will result into a flat deduction of 5% from your ordered item amount.
- Confirm cancellation within 48 hours of order or will result into a direct/flat deduction of 25% from your ordered item amount.
- However, if requested cancellation is within a (5) days, there will be 50% deduction from the item amount.
- No requests for order cancellation will be done after (5) days of confirmation.
Each product we receive for return or refund are inspected by quality control department to determine that the product is exactly the same as ordered from our website.
If the product is somehow damaged during the shipment, only then you will get a replacement shipped at our expense. If your product is damaged, please email and specifying the extent of damage within (24) hours.
How to Return
- Firstly in order to get an approval for return/exchange, simply send us email at “info@tipsaracing.com“
- Mention your name, order number and email address which you used for placing the order. Our sales representative will get back to you within 48 working hours to serve you in best possible way.
- For any further questions, feel free and contact us at “info@tipsaracing.com “.
Refunds Info
Refunds will be carried out only when delivery exceeds (30) days for any product after the getaway payment confirmation. This stipulated period starts from the time we receive a final order confirmation from the customer.
Further, if the consignment does not arrive within (6) working days after shipping by express shipment, you may ask us for order tracking code.
If we cannot prove that consignment was dispatched to the address that was given for the order, we will initiate full refund including the shipment charges.
Refund & Processing:
- Refund will be processed after inspection of the returned item.
- Refunds will be processed immediately after inspection we receive your return.
- Refund will be made to your original payment method.
- Shipping charges of an order is non-refundable.
- $30 restocking fee will be deducted in case of return.
Contact Us
We believe satisfying our customers is really important to us. If you have complete reason to return, kindly send us an email at info@tipsaracing.com along with details about your product.
